Posido Privacy Policy

At Posido, we are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our online gaming services.

Information We Collect

We collect personal information lawfully and fairly as required for our online gaming services and compliance with Australian laws, including the Interactive Gambling Act 2001 and anti-money laundering regulations. This may include your full name, date of birth, residential address, email, telephone number, government-issued identification, financial details such as payment methods and transaction history, and gaming activity data like betting patterns and session duration. We also collect usage data such as IP address and device information during website interactions. Sensitive information is only collected where permitted by law for identity verification and regulatory purposes.

How We Use Your Information

We use your personal information for legitimate purposes related to providing secure online gaming services, including account registration, identity verification, processing deposits and withdrawals, and facilitating gameplay. Your data supports compliance with Australian gaming regulations, anti-money laundering obligations, responsible gambling measures, and fraud prevention. We also use it to improve our platform, personalise user experiences, provide customer support, and meet legal reporting requirements to bodies like AUSTRAC. Usage is limited to these purposes unless you provide additional consent.

Information Sharing

We do not sell your personal information to third parties. Disclosure occurs only as permitted under Australian privacy laws, such as to regulatory authorities, law enforcement, or the ACMA when required by law, and to trusted service providers like payment processors and identity verification services bound by confidentiality agreements and the Australian Privacy Principles. Sharing is limited to essential business operations and legal compliance.

Data Security

We implement robust technical and organisational measures to protect your personal information, including encryption, secure servers, firewalls, and access controls compliant with Australian privacy standards. Our third-party providers are contractually required to maintain confidentiality and adhere to the Australian Privacy Principles. Data is retained only as long as necessary for legal, regulatory, or business purposes, typically seven years for transaction records per anti-money laundering rules, after which it is securely destroyed. We regularly review and update our security practices to address emerging risks.

Your Rights

Under the Privacy Act 1988 and Australian Privacy Principles, you have rights to access, correct, or request deletion of your personal information held by us, subject to legal exceptions. You may request details of your information, and we will respond within 30 days, verifying your identity first. Where practicable, you can transact anonymously or use a pseudonym. For complaints, contact us or the Office of the Australian Information Commissioner (OAIC).

Cookies and Tracking

We use cookies and similar tracking technologies to enhance site functionality, analyse usage, and ensure security in line with Australian privacy requirements. These collect data on browsing behaviour and preferences to improve services. You can manage cookie preferences through browser settings, though this may affect site performance.

Contact Us

For privacy concerns or to exercise your rights, contact our Privacy Officer. Email: [email protected].